FAQ

Frequently Asked Questions (FAQs)

Q1: Kya main parcel khol kar check kar sakta hoon?

Ans: Ji haan, bilkul! FM Store par aapko full trust milta hai. Humari "Open Parcel Policy" ke mutabiq aap delivery rider ke samne parcel khol kar apna chashma check kar sakte hain aur uske baad payment kar sakte hain.

Q2: Delivery mein kitna waqt lagta hai aur charges kya hain?

Ans: Aapka order confirm hone ke baad 2 se 4 working days ke andar aapke doorstep par deliver kar diya jata hai. 

Q3: Agar chashma toot kar mile ya damage ho, toh kya hoga?

Ans: Hum glass items ko bohot safe packing mein bhejte hain, lekin agar raste mein koi nuksan ho jaye toh fikar na karein. Aap haseen video ya photo proof ke sath humare WhatsApp (03294339311) par rabta karein, hum aapko Free Replacement (naya chashma) bhejenge.

Q4: Kya aapki glasses par exchange ya return policy hai?

Ans: Ji haan! Agar aapko size ka masla ho ya product pasand na aaye, toh aap delivery ke 7 days ke andar return ya exchange ki request kar sakte hain. Shart yeh hai ke glasses unused hon aur un par koi scratches na hon.

Q5: Kya aap prescription (nazar ke) lenses bhi banate hain?

Ans: Hum zyadatar trendy fashion frames, sunglasses, aur blue-light blocking glasses deliver karte hain. Agar aapko apni nazar ka number lagwana hai, toh aap humse WhatsApp par rabta kar ke poori details le sakte hain.

Q6: Blue-light blocking glasses kya hote hain aur inka kya faida hai?

Ans: Yeh special glasses hote hain jo laptop, mobile, aur TV screens se nikalne wali harmful blue light ko rokte hain. Agar aapka screen time zyada hai, toh yeh aapko sar dard, aankhon ki thakan, aur neend ki kami se bachate hain.

Q7: Main apne face shape ke mutabiq sahi chashma kaise chunu?

Ans:

  • Round Face: Square ya Rectangular frames suit karte hain.

  • Square Face: Round ya Oval frames behtar lagte hain.

  • Oval Face: Is face shape par lagbhag har kism ka frame (Aviators, Wayfarers) acha lagta hai.

  • Mazeed madad ke liye aap humare customer support se mashwara le sakte hain.

Q8: Kya aapke paas COD (Cash on Delivery) ki sahulat hai?

Ans: Ji haan, pure Pakistan mein Cash on Delivery (COD) available hai. Jab parcel aapke hath mein pahunche, tabhi aapne rider ko cash pay karna hai.

Q9: Main apna order kaise track kar sakta hoon?

Ans: Jaise hi aapka order dispatch hoga, aapko aapke provide kiye gaye number ya email par ek tracking link aur tracking ID mil jayegi, jisse aap apne parcel ki live location check kar sakte hain.

Q10: Main aap se rabta (contact) kaise kar sakta hoon?

Ans: Aap humse niche diye gaye tareeqon se rabta kar sakte hain:

  • WhatsApp / Call: 0329-4339311

  • Email: fashionmajestry@gmail.com

  • Humari support 24/7 active hoti hai.